Privacy Policy

About Our Privacy Policy

R22 Development Inc., also operating as Spearhead Online, (“Spearhead”) respects the privacy of our users and clients in all aspects of our business interactions, whether through the use and/or access of any of our systems such as our websites, mobile and other internet accessible applications or any of our other products, services or other interactions or communications (collectively the “Spearhead Services”) with clients and users. By using Spearhead Services, you consent to the use of your information about you in accordance with this Spearhead Privacy Policy, which governs the way in which Spearhead collects, uses, stores, maintains and discloses information collected from and about Spearhead clients, you and other users (collectively the “Users”) of Spearhead Services.

Information Collected by Spearhead

Spearhead, through the Spearhead Services as well as through other interactions with clients and Users, may gather, collect and aggregate various data and information provided by you and from and about Users in various ways. Such data and information (“User Data”) may include, but is not limited to:

  • Names, addresses, telephone numbers, mailing addresses, email addresses, company names and other information about or related to Users;
  • Your IP address, the type of computer or device you are using, other device information, the type of browser and/or operating system being used and your mobile service supplier or internet service supplier;
  • Date and times and other specifics related to User use of and access to Spearhead Services;
  • Emails from Spearhead that are opened by Users and links clicked on from within those emails;
  • Location information, collected only with your permission.

What Spearhead Does with Your Information

Spearhead may use User Data for various purposes which may include, but not be limited to, providing normal and requested services to Users such as; user account management; customer support, diagnosis and remedy of system technical and service issues; to contact Users via email, telephone, chat or other methods, consent for which will be obtained when and via methods as may be required by law; and to improve Spearhead Services and customer service.

Information Shared by Spearhead

User Data may be shared internally with Spearhead employees and contractors as necessary to deliver Spearhead Services to Users. Spearhead does not sell, trade, or otherwise share User Data outside of Spearhead except as described below:

  • If and as may be required by law; or to protect and defend Spearhead legal rights, property or other interests or those of our affiliates or other Users or members of the public; or to protect against fraud
  • To service providers, affiliates and other third parties as may be used or contracted to help provide Spearhead Services to Users in conjunction with or on behalf of Spearhead. Such service providers may include providers of data storage or processing infrastructure, CRM systems, payment processing, cloud computing systems, email providers, customer support systems, banks and other systems and service providers. Services from and User Data shared with these providers are subject to their own individual privacy policies.
  • Without limitation to the foregoing, in our efforts to respect your privacy and to keep the website free of malicious persons or parties, Spearhead will not disclose your personal information to third parties without a court order or formal request from the government in accordance with applicable law, unless we believe in good faith that such disclosure is necessary to prevent impending injury or financial damages or to report alleged illegal activities.

Cookies, Links and Data Collection Technologies

Spearhead Services may use or expose Users to various technologies, such as web browser cookies, web beacons, widgets and other applications and technologies (“Data Tech”) which may collect User Data and other information. Data Tech may be provided by Spearhead, with any User Data collected subject to this Spearhead Privacy Policy, or may be provided and owned by third parties with any User Data or information collected subject to use in accordance with those third parties’ privacy policies and terms of use. Data Tech may be used by Spearhead and third parties, on Spearhead’s behalf and on their own behalf, to transmit information to Users or about Users and connect information about Users from different sources, websites, devices, and mobile applications. Users may find advertising, website links or other content displayed or accessible via Spearhead Services that may link to third party websites or systems. Spearhead does not control such content or links and is not responsible for the practices, privacy policies, content or terms of use of third parties or their systems. Spearhead suggests and recommends that Users should review and understand the applicable privacy policy and other information from such third parties before deciding to visit, use or share information with any such third parties or their systems.

User Age Limit

Spearhead Services are not directed to nor meant to be offered to Users under the age of eighteen (18) years. Users under this age should not use Spearhead Services or submit any personal information to Spearhead.

Anti-Spam Policy

Spearhead, in accordance with any applicable laws or statutes, provides email or other communication to Users as requested and agreed to by Users through acceptance of this Spearhead Privacy Policy and/or Spearhead Terms of Use or other methods. All emails sent to Users will be compliant with CASL (Canadian Anti-Spam Legislation).

Changes to this Spearhead Privacy Policy

Spearhead may update this Spearhead Privacy Policy at its discretion from time to time. Any amended Privacy Policy will be effective immediately when posted and made available at spearheadonline.com. This Privacy Policy is effective as of March 1, 2024. You agree and acknowledge that it is your responsibility to review this Spearhead Privacy Policy periodically to become aware of any updates or modifications and we advise you to read it regularly.

Acceptance of These Terms

By using or accessing the Spearhead Services, Users are indicating acceptance and agreement with this Spearhead Privacy Policy. If you do not agree to this Spearhead Privacy Policy, do not use or access any Spearhead Services. Your continued use and access to Spearhead Services following any posting of changes to this policy will be considered as your acceptance of any such changes.

How to Contact Spearhead

If you have any questions or comments about this Spearhead Privacy Policy or if you would like us to update information we have about you or your preferences, please contact us by email at spearheadsupport@spearheadonline.com or by writing to R22 Development Inc., Attention: Privacy Officer, Unit 620, 17008 90 Ave NW, Edmonton, AB, T5T 1L6

Last Updated: March 01, 2024